We apologize for issues our families have had accessing Google
Classroom during the transition to Independent Learning. Google Classroom
is a very popular system that is struggling under heavy loads across the globe
as COVID-19 has locked the world’s population at home.
The rapid growth and surge in online traffic has caught systems
off guard, and has been difficult to address. Systems are designed to withstand
spikes in demand as they occur infrequently with time in between available to
upgrade for future growth. Systems are not designed for what has happened in
the last few weeks. The demand for resource access has spiked and continues to
grow.
This sudden growth has stressed all IT infrastructure services,
including ours here in Chatham County. We are working diligently to triage and
resolve incidents as they come up, on-the-fly while trying not to interrupt the
entire system. Unfortunately, we will continue to experience delays and
connection problems. Improvements are being worked on, but we ask for
your patience during these difficult times.
